Warranty

Thank you for choosing our jewelry and entrusting us with your special moments. We are committed to delivering exceptional quality and craftsmanship in every piece we create. To ensure your satisfaction and peace of mind, we are pleased to offer a comprehensive lifetime warranty on our jewelry items.

Coverage:

  1. Lifetime Diamond Replacement and Repair:

    • Our warranty covers any small loose diamonds that may become dislodged over time. We will replace and securely fix the diamonds at no additional cost to you.

  2. Free Resizing:

    • We understand that the perfect fit is crucial. Our warranty includes free resizing services to accommodate changes in finger size. Please note that resizing may be limited depending on the design and intricacy of the piece.

Conditions and Exclusions:

  1. Alterations by Unauthorized Parties:
    • Any alterations or repairs performed by individuals or entities not authorized by us will void the warranty.

  1. Loss or Theft:

    • The warranty does not cover the loss or theft of your jewelry. We recommend obtaining insurance to protect against such events.

  2. Natural Wear and Tear:

    • Normal wear and tear over time, including scratches and dents, are covered under the warranty. However, if the ring is damaged and a new setting is required to fix the ring we offer repair services at a reasonable cost for such issues.
  3. Custom Engagement Ring/Wedding Bands
    • For any ring that requires fancy shape diamonds or round stones larger than .10CT , if the stone is lost, there is a small fee to cover the loose stone. Repair is free under warranty. 

How to Avail Warranty Services:

  1. Contact Customer Service:

    • In the event of a loose diamond or the need for resizing, please contact our customer service team. Provide your purchase information and a detailed description of the issue.

  2. Shipping Instructions:

    • If required, our customer service team will guide you on the necessary steps for safe and secure shipping of your jewelry to our authorized service center.

  3. Assessment and Resolution:

    • Our expert team will assess the issue and, if covered by the warranty, proceed with the necessary repairs or replacements. We will then return the item to you promptly.

Important Note: Please retain your original purchase receipt, as it is required for all warranty claims. This warranty is non-transferable and applicable only to the original purchaser.

We appreciate your trust in us and strive to ensure your jewelry remains as exquisite as the day you received it. If you have any questions or concerns regarding our warranty policy, please contact our customer service team.